Refund Policy

Effective Date: June 1, 2025  |  Last Updated: June 1, 2025

1. No Refunds

All purchases of Artist's Toolkit are final and non-refundable. Because this is a lifetime digital product that is immediately accessible upon payment, we do not offer refunds for any reason.

By completing your purchase, you acknowledge and agree that:

• You have reviewed the features and pricing before purchasing
• Digital products cannot be "returned" in the traditional sense
• Immediate activation means the product has been delivered in full

2. What Your Purchase Includes — Forever

A one-time payment of $35 grants you permanent access to:

• The full Artist's Toolkit platform — accessible as long as the service operates
• 25 credits for AI-powered analysis features
• All current features: Metrics Deep Dive, DSP Dashboard, Ask the Expert, Ask the Data
• Dashboard views, data uploads, metric entry, and all visualizations — none of which require credits
• Feature updates and improvements at no additional cost

Credits power the AI analysis sessions. The platform's visualizations, benchmarks, and insights remain available to you even after credits are used. You can purchase additional credit packs in-app if you want more AI sessions.

3. The App Works Without Credits

Credits are consumed only when you run an AI-powered analysis (Metrics Deep Dive, Ask the Expert, or Ask the Data). The following features are always available regardless of credit balance:

• DSP Dashboard — upload your royalty CSV and view full platform and geographic breakdowns
• Metrics entry and visualization — enter your Spotify metrics and see all charts and benchmarks
• Industry Position panel — see your position relative to industry tiers
• All previously generated reports (saved in My Reports)

Your purchase provides lasting value. You are not buying access to a limited trial — you are buying a permanent analytics tool.

4. Additional Credit Packs

Additional credit packs purchased in-app are non-refundable. Credits are immediately allocated to your account upon payment confirmation.

If you experienced a technical error during a purchase (e.g., charged but credits not received), contact us at spawnpointmedia@gmail.com with your order details and we will investigate and correct the issue promptly.

5. Technical Issues

If you experience a technical failure that prevented access to the Service, contact us at spawnpointmedia@gmail.com. We are committed to resolving platform issues and restoring access. Technical issues are handled on a case-by-case basis and may result in credit restorations where appropriate — but do not qualify for monetary refunds.

6. Chargebacks

We ask that you contact us directly before initiating a chargeback. If you have an issue with your purchase, we are committed to resolving it through direct communication. Initiating a chargeback without contacting us first may result in permanent account suspension.

7. Questions

If you have questions about what's included before purchasing, please reach out — we're happy to answer.